Privacy Policy

Last updated: October 2026

This policy explains how Rossflat Septic ("we" and "us") handles information when you browse rossflat.garden, call the phone number listed on the site, or send a request through a form. It is a general template, not legal advice.

What We Gather From You

You may give us details yourself. When you call or fill in a form, that can include your name, phone number, email address, where you live, and a description of your septic, sewer or plumbing problem.

Some details are collected automatically as you use the site. Examples are your IP address, browser and device type, the pages you open and when you visit. Calls to the site's phone number may be tracked, and some may be recorded, to check quality and handle billing.

Why We Use It

We use your information to:

• Match you with an independent plumbing or septic provider that serves your area
• Pass your request to that provider so they can reach out to you
• Reply to your questions and messages
• See how people use this website and our phone lines
• Make the site and the referral service better
• Follow the law and guard against fraud or misuse

Who Receives It

Rossflat Septic is a referral service. When you ask for help, we send your contact details and request to one or more independent providers or marketing partners, so they can get in touch. These are separate businesses. Each has its own privacy practices.

We may also share information with companies that help us run the site and phone systems. Examples are hosting, analytics and call-tracking vendors. We may disclose information when the law requires it, or when we need to protect our rights.

We do not sell your personal information for money. Still, some laws count sharing with marketing partners as a "sale" or "share." Where those laws apply to you, you may be able to opt out.

Cookies and Analytics

This site may use cookies and similar tools to see how visitors use it. You can control cookies in your browser settings. If you turn them off, some parts of the site may not work as expected.

Your Options and Rights

Depending on where you live, you may be able to see, correct or delete your personal information. You may also be able to opt out of some sharing. To make a request, email contact@rossflat.garden. We may ask you to confirm who you are before we act on it.

Security and How Long We Keep Data

We take reasonable steps to protect your information. Even so, no way of sending or storing data is fully secure. We keep information only for as long as we need it for the reasons above, or as the law requires.

Children

This site is not meant for children under 13. We do not knowingly collect personal information from them.

Updates to This Policy

We may change this policy from time to time. The date at the top shows when it was last changed.

Reach Us

Have a question about this policy? Email contact@rossflat.garden.